🐾Return & Refund Policy

We want you (and your pets 🐾) to be 100% happy with your purchase from The Pets Boutique.

✅ Returns

You may request a return within 30 days of delivery if the item is unused, in its original condition, and in the original packaging.

To start a return, please contact our support team at [your email] with your order number.

Once approved, we’ll provide you with the return instructions.

✅ Refunds

Once we receive and inspect your return, we’ll notify you and issue a full refund back to your original payment method within 3–5 business days.

If the item arrives damaged, defective, or incorrect, we’ll cover the return shipping or send you a replacement at no cost.

⚠️ Non-Returnable Items

Used, damaged (by customer), or final-sale items cannot be returned.

Personalized or custom pet products are also non-refundable unless defective.

📩 Start a return: info@thepetsbotique.com